Terms & Conditions

Terms & Conditions

Service


Our mentors provide relationship advice, guidance, and counseling. We are not a mental health service. Our mentors have been assessed and carefully selected. The service is conducted via a video conference tool.Β 

Liability


Mentors have a contractual relationship with RM under which they are allowed to use the RM site to provide services to you. Note that the mentors are not employees or agents of RM. RM assumes no responsibility for the actions advice of the mentors, or any information they provide through this RM site. RM makes no warranties with respect to the mentors and shall not be liable for the actions or messages of the mentors under any circumstances. Under no circumstances shall RM be liable for any direct, indirect, incidental, punitive, special, or consequential damages that are directly or indirectly related to the actions of the mentors, including but not limited to the provision of services through the RM site.

Payment, Refund and CancellationΒ 


Secure payment

Payment for the service is handled online and solely via RM website. The payment procedure is safe and meets the international standards for online secure transactions.

We use Stripe Payment Gateway.Β Β Stripe processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet.

Receipt

Once your payment is complete you will receive an email confirmation with a receipt detailing payment for “Online counselling session”.

Refund/Cancellation

Get a full refund minus $20 booking fee if cancelled before last 24hours.

To change time please use link in the confirmation email or communicate directly with your mentor. S/he will most likely accommodate you.

Links


The Relationship Mentors site may contain links and pointers to other sites on the internet that may be maintained by third parties. These sites are not controlled by RM and do not constitute an endorsement by us. We do not control and are not responsible for, the availability, accuracy, or currency of such third-party sites or any information, content, products or services accessible from such third-party sites. RM cannot be held liable for these websites.

Intellectual Property


All trademarks and service marks used on this website are owned by RM. You agree not to use any marks contained on this website without the prior written permission of RM.

Complaints


If you have complaints about a mentor or the services, you may email us toΒ admin@relationshipmentors.comΒ or write to us at 9b Wrixon Ave. Melbourne. 3187. Australia. We will investigate your complaint and will endeavour to respond. However, we are under no obligation to inform you of our findings or to respond back to you regarding your concern.

Technical support


If you experience any technical issues with the RM site, please send us an email via Contact. This information will help us to troubleshoot your issue quickly and effectively.

Governing law


This agreement shall be governed by the laws of the State of Victoria, Australia.

Modifications to our website


Relationship Mentors reserves the right at any time to modify, suspend or discontinue any aspect or feature of the website including, but not limited to, content, hours of availability and equipment and/or software required for access or use of this RM site. We may also change the terms and conditions set forth in this agreement, and any subsequent use of the website by you constitutes your agreement to such changed terms and conditions.